Emotionale Intelligenz in Führung und Gesprächen
When it becomes important for us humans, the emotions are ‘boss’ in the brain. They limit what we are capable of and set the direction anyway. The more complex and demanding our working world becomes, the more important emotional intelligence is for success. Our webinar aims to support managers in improving their communication skills and strengthening their emotional intelligence when dealing with employees.
As a participant in this webinar, you will learn how to better assess others, recognise their emotionality and engage them in a conversation. You will learn about fundamental psychological relationships through practical applications in exercises.
Look forward to it: After the webinar, you will know basic ideas for acting confidently and with emotional competence in any dialogue situation.
Contents:
- Understanding emotions
- Recognising emotions
- Giving space to emotions
- Working with the emotions of others
- Working with your own emotions
The webinar is designed for active dialogue between participants. You are welcome to discuss questions and problems at any time.
The event is aimed in particular at all bank employees with management or personnel responsibility.
The speaker will be Dr. Stefan Götz, Director of Banking Supervision and Accounting at the Association of German Banks.
The language of the webinar is German.